A. TNCs shall maintain records of all trips made by all drivers for at least one year from the date of the trip. The data may be aggregated and/or anonymized, and shall include, at minimum, the locations by ZIP code of trip origination and destination, vehicle miles traveled, trip origination and completion times, trip duration, and passenger wait times from a driver’s acceptance of a request to passenger pick-up. The City may require a TNC to enter a data sharing agreement in order to receive a license.

B. All vehicles operating for taxi companies shall be clearly marked as such and shall include the taxi company name, phone number, and a vehicle identification number in plain sight. Vehicles operated for TNC services shall be marked with a customary “trade dress” type of identification, such as a sticker or placard. The TNC’s software application or website shall display for the passenger the make, model, and license plate number of the TNC vehicle.

C. TNCs may not accept street hails, and may only accept rides arranged through a TNC’s digital network.

D. Taxi companies and TNCs shall implement and maintain at all times a zero tolerance policy on the use of drugs or alcohol applicable to all drivers employed by or affiliated with the company while providing vehicle for hire services. Companies shall provide notice of the zero tolerance policy on their website and/or have it clearly displayed in each vehicle. The notice must include contact information to report a complaint about a driver for possible violation of policy. A company shall immediately suspend a driver upon receipt of a passenger complaint alleging a violation of the zero tolerance policy, for at least the duration of the investigation of the complaint.

E. Taxi companies and TNCs must provide reasonable accommodations to passengers with disabilities, including passengers accompanied by a service animal, passengers with hearing and visual impairments, and passengers with mobility devices, and must comply with all applicable requirements of the Americans with Disabilities Act. [Ord. NS-2287, 2017]