The City has established appeals and credit programs. Any customer aggrieved by any decision made with regard to the customer’s account or a decision on charge reduction or avoidance may appeal to the City Manager by filing a written request for review no later than 10 days after receiving the decision. The City Manager’s decision shall be subject to review by the City Council upon filing of an appeal within 15 days of the notice of decision. [Ord. NS-2176, 2012]